Policies

Shipping Policy:

We ship Smart Retract products direct from our manufacturing facility in Dubuque, Iowa USA to virtually any address worldwide. We ship using the following carriers:

  • UPS - United Parcel Services (does not deliver to P.O. boxes.)
  • USPS - U.S. Postal Service
1. United States, Puerto Rico and APO/FPO Shipping

UPS Delivery Times

Orders placed before 2:00 pm Central Time will ship same day excluding weekends and holidays using the following shipping methods:

  • UPS Next Day Air: Guaranteed next day to most locations (Mon-Fri)
  • UPS 2nd Day Air: Guaranteed 2 days to most locations (Mon-Fri)
  • UPS 3 Day Select: Guaranteed 3 days to most locations (Mon-Fri)
  • UPS Ground (Mon-Fri, see transit map below):

USPS Delivery Times

Orders placed before 11:00 am Central Time will ship same day excluding weekends and holidays using the following shipping methods:

  • USPS Priority and First Class: Normally 2-3 days (Mon-Sat)
  • USPS Express: 1-2 days to most locations (Mon-Sat)
2. Canada Shipping

UPS Delivery Times

Orders placed before 2:00 pm Central Time will ship same day excluding weekends and holidays using the following shipping methods:

  • UPS Canada Standard: Normally 2-7 days to most locations (Mon-Fri)
  • UPS Worldwide Expedited: 2 days to most locations (Mon-Fri)
  • UPS Worldwide Express: Next day to most locations (Mon-Fri)

USPS Delivery Times

Orders placed before 11:00 am Central Time will ship same day excluding weekends and holidays using the following shipping methods:

  • USPS First Class International: Normally 6-10 business days (Mon-Sat)
3. Europe and International Shipping

UPS Delivery Times

Orders placed before 2:00 pm Central Time will ship same day excluding weekends and holidays using the following shipping methods:

  • UPS Standard: Normally 2-3 days to most locations (Mon-Fri)

Request a Shipping Quote

If there is not a shipping option available for the address you wish the ship to, please email us at info@smartretract.com so we can provide you a shipping quote.

Return Policy:

We are extremely confident that you will be pleased with your Smart Retract product; however, if you come up against some installation challenges or other issues, we're happy to help you out before resorting to a return. Often there are simple solutions to help solve the problems you may run into. Simply e-mail us at info@SmartRetract.com with any questions or concerns.

If you do require a return, we accept returns within 30 days of purchase. Items must be clean, odor-free, and undamaged. Returns that meet these criteria are never charged a restocking fee. Shipping is not refundable. Please e-mail customer service at info@SmartRetract.com to request your Return Merchandise Authorization (RMA) number and return instructions. In your e-mail, be sure to include either your Order ID or name and address and the reason for your return.

To help save the environment we do not include a paper receipt. Your Order ID can be found on the electronic receipt that was e-mailed to you the day of your order and can also be found on your shipping label.

The product(s) must be returned in the original packaging accompanied with all parts and accessories along with a note including your RMA number (also write your RMA # on the outside of the box).

Once your return has been received and inspected, we will credit the original method of payment for the purchase price; normally within 1 to 2 weeks of receipt. At that time we will e-mail you a refund confirmation notice.

Warranty Policy:

All our products are warranted to be free from defects in materials and workmanship for one year from the date of purchase to the original owner. This warranty excludes wear and tear or damage. Contact us at info@SmartRetract.com to request a Return Merchandise Authorization (RMA) number and warranty instructions and we will take care of the rest.

Privacy Policy:

We are just as concerned about privacy of personal information as you are and we hate spam emails just as much as you do. We do not rent, sell, or trade any personal information about you to any third party. Just like you, we also purchase products over the internet and hate when merchants continually bombard us with emails and offers. We promise to never do this to you.

The only emails you will receive from us will be an order confirmation receipt, and a shipping notification email which will include your tracking number. From time to time we may send product updates to you. At any time you can choose to discontinue such notifications by easily clicking the opt-out option or by contacting our customer service.

During order checkout, we collect personal information such as your name, address, and payment information but only if you enter that information and complete an order with us, otherwise we do not collect any of your personal information. We only use your personal information to complete your order and ship it to you. Your credit card information is transmitted only to the credit card processor for completing the transaction only. We do not save any credit card numbers, so if you call to re-order more items please be sure to provide us with your credit card information since we do not save it. All transactions on our site are completed using highly secure strong encryption provided by the industry best security ssh/ssl connection provider, Comodo.

To help with the user experience, our site uses cookies. Cookies are virtually universally used across all websites and are commonly used to help improve the usability and experience for you, as a visitor to a website. One example of how they help is to remember what items you’ve added into your shopping cart, so that each time you leave the online store and return, your items are still there. Otherwise, without cookies, you would need to re-add the items into your cart each time you returned to the page. They are also used by us to help improve usability of the site by understanding site traffic patterns and what parts of our site may be confusing or not useful to our customers. None of this information identifies you personally and none of this can be used to eavesdrop or monitor your overall browsing, it is 100% anonymous.

For customers that place orders on our site we also offer them the ability and choice to create an account to store their name, address and other information. This information can be changed or deleted at any time and the option to create an account is purely voluntary. The benefit of creating an account is to speed up the checkout process for future orders. Please contact our customer service department if you have any further questions regarding the security of your personal information.

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