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We are extremely confident that you will be pleased with your Smart Retract product; however, if you come up against some installation challenges or other issues, we're happy to help you out before resorting to a return. Often there are simple solutions to help solve the problems you may run into. Simply e-mail us at info@SmartRetract.com with any questions or concerns.
If you do require a return, we accept returns within 30 days of purchase. Items must be clean, odor-free, and undamaged. Returns that meet these criteria are never charged a restocking fee. Shipping is not refundable. Please e-mail customer service at info@SmartRetract.com to request your Return Merchandise Authorization (RMA) number and return instructions. In your e-mail, be sure to include either your Order ID or name and address and the reason for your return.
To help save the environment we do not include a paper receipt. Your Order ID can be found on the electronic receipt that was e-mailed to you the day of your order and can also be found on your shipping label.
The product(s) must be returned in the original packaging accompanied with all parts and accessories along with a note including your RMA number (also write your RMA # on the outside of the box).
Once your return has been received and inspected, we will credit the original method of payment for the purchase price; normally within 1 to 2 weeks of receipt. At that time we will e-mail you a refund confirmation notice.
We are extremely confident that you will be pleased with your Smart Retract product. If you are not satisfied for whatever reason, we accept returns for a full refund of any product that is clean and undamaged within 30 days of purchase — no questions asked! Read our full Return Policy.
Once your return has been received and inspected, we will credit the Original Method of Payment for the purchase price; normally within 1 to 2 weeks of receipt. At that time we will e-mail you a refund confirmation notice.
Great for wide openings as a baby gate or a pet gate (Café shown)
Certified for both top and bottom of the stairs(Café shown with optional Banister Adapter Kit)
Stops pets at the door(White shown)